Privacy Policy

Introduction

DetailPro is committed to protecting the privacy of its clients, business partners, and all visitors to our website. This Privacy Policy explains what information we collect, why we process it, how we protect it, and what rights you have regarding the processing of your personal data.

Personal data is processed in accordance with the applicable personal data protection laws of the Republic of Serbia, as well as other applicable regulations.

What Information Do We Collect?

Depending on how you use our website, contact us, or request an appointment, we may collect the following information:

• first and last name
• email address
• phone number
• vehicle information provided when submitting an inquiry
• selected or requested service
• the content of messages you send us
• technical information about your use of the website, such as your IP address, browser type, and device

Purpose of Data Processing

We process your personal data only for legitimate and clearly defined purposes, including:

• responding to inquiries submitted through our contact form, by phone, or by email
• scheduling appointments and organizing the delivery of our services
• preparing quotes based on your inquiry
• communicating with existing and potential clients
• complying with legal and business obligations
• improving the website and user experience
• protecting our systems and preventing misuse

Legal Basis for Processing

Your personal data may be processed based on your consent, actions taken at your request before entering into a business relationship, compliance with legal obligations, or DetailPro's legitimate interests, depending on the specific circumstances.

Data Retention

We retain personal data only for as long as necessary to fulfil the purpose for which it was collected or for as long as required by applicable regulations. Once the relevant retention period expires, the data is deleted or anonymized.

Sharing Your Data

We do not sell or disclose your personal data to third parties for marketing purposes. Your data may be made available to trusted providers of technical, hosting, communication, or other services when necessary for the operation of our website and business, as well as to competent authorities when required by law.

Data Security

We apply appropriate technical and organizational security measures to reduce the risk of unauthorized access, loss, alteration, misuse, or unauthorized disclosure of personal data.

Your Rights

In accordance with applicable regulations, you may have the right to:

• request access to your personal data
• request correction of inaccurate or incomplete data
• request deletion of your data where the legal requirements are met
• request restriction of data processing
• object to the processing of your data
• request data portability where applicable
• withdraw previously given consent at any time

You can submit requests regarding the exercise of your rights through our contact page.

Cookies

Our website may use essential and other cookies to ensure proper website functionality, analyze usage, and improve the user experience. Additional information may be provided in a separate Cookie Policy where applicable.

Third-Party Services

Our website may use third-party services such as analytics tools, maps, hosting providers, abuse prevention services, or messaging services. These providers may process certain technical information in accordance with their own privacy policies and contractual obligations.

Changes to This Privacy Policy

We reserve the right to update this Privacy Policy from time to time to reflect changes in applicable regulations, technology, or our business practices. The updated version will be published on this page.

Contact

If you have any questions about this Privacy Policy or how DetailPro processes your personal data, you can contact us.